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Products & Services
Products & Services
BT offers a wide range of products and services to help your business cope with today's increasingly complex global communications. Choose one of these products or services to learn how we can help.
Voice Services
Customer Relationship Management
- BT Onsite Contact
- BT Optimise Contact
- BT Onsite Contact Avaya
- BT Onsite Contact Cisco
- BT Onsite Contact Genesys
- BT Auto Contact
- BT Cloud Contact
- BT Inbound Contact
- Telenumbers
Unified Communications & Collaboration
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Solutions
Solutions
Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Global Enterprise
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Multiple sites in Ireland and the UK
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Single location
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
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Business Needs
Business Needs
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
Contact Centre solutions – Changing the Customer conversation
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
How do I join the BYOD revolution securely?
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
How can I build a sustainable organisation?
Sustainability offers significant opportunities for both your organisation and the environment.
How can I help my business communicate effectively?
What does effective communication mean to your business?
How can I create a customer focused organisation?
Being customer-focused means treating every customer as an individual, and enabling them to do business with you.
How can I create a secure and risk resilient organisation?
You can never eliminate risk entirely. It has always been part of doing business.
How can I increase efficiency across my business?
Efficiency improvements usually take place at a department or line of business level
How can I react to change effectively?
For many organisations it’s a lack of integration in core IT and communication infrastructure.
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About Us
About Us
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT Group
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT in Ireland
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
Our Network
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality Certification
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
Social & Environment Responsibility
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
Disability Services
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
Customer Service
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
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Media Centre
Media Centre
From the latest BT press releases to the local news in your area.
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BT Business Today
BT Business Today
BT Ireland’s Newsletter for Irish Business.
BT Business Today latest
Sign up for BT Business Today: email: business@btireland.com with “BT Business Today” in the Subject line.
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Potential in an unbalanced economy
In the aftermath of the economic crisis of 2008, and the rise of the BRIC economies, it seemed the great seesaw of the global economy had decisively and finally tipped away from the West and towards so called emerging economies
This new White Paper from BT explores the newly emerging Unbalanced Economy -
The Power of the Individual
We are entering the Global Century of the Individual, when – empowered by growing connectivity – individuals across the surface of the planet will begin to leverage new powers
This new White Paper from BT examines the newly empowered individual, and examines the implications for global business -
Connected intelligence
In this Foresight, we examine how the growing scarcity of key natural resources will influence individuals, enterprises and governments, our lifestyles and wellbeing
This new White Paper from BT examines unlocking opportunities in a world of scarcity -
Instant Globalisation
Globalisation is the defining characteristic of modern social and economic life. This long term trend towards increasingly global interconnectedness may have come to a shuddering halt with the First World War, but by the end of the Twentieth Century globalisation was driving the agenda once again.
This new White Paper from BT examines how an interconnected world is driving the phenomenon of Instant Globalisation.
Our range of services
BT offers a wide range of products and services to help your business cope with today's increasingly complex global communications. Choose one of these products or services to learn how we can help.
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BT Cloud Contact
A world class contact management solution from BT
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BT Conferencing
Create connections between your people, infrastructure and ideas.
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BT IP Connect Ireland
IP Connect – a new dimension of IP VPN networks in Ireland
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BT Internet Connect
BT Internet Connect has a range of options and features to meet your exact needs.
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BT One Voice
With the challenges of today’s business environment, everyone is under increasing pressure to reduce costs
Case Studies
Don't just take our word for it. Read about the challenges we've helped our customers face and overcome.
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Transform Sandwell
CRM assures service quality for forward-looking council
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Air China
Contact centre underpins airline’s first-class service commitment
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Swale Heating
BT fuels efforts to follow up abandoned calls as gas appliance servicing company boosts its customer care
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Amicus Horizon
Housing association engages in a BT hothouse to find ways to better serve and listen to its customers
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Tourism Ireland
BT is destination of choice for Tourism Ireland’s private cloud.
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Avid Technology
BT is perfect procurement partner.
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High Street TV
One-stop-shop seals the deal for multi-channel retailer.
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Elavon
A growing business partnered with BT to extend its European footprint and build a more efficient call centre network.
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Emergency Call Answering Service
BT provides Ireland with “life critical” service.
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Danske Bank Group
Convergence drives improved effi ciency, enhanced customer service and business growth.
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UPMC Beacon Hospital
BT delivers critical connection
