Products & Services
Products & Services
BT offers a wide range of products and services to help your business cope with today's increasingly complex global communications. Choose one of these products or services to learn how we can help.
Customer Relationship Management
- BT Onsite Contact
- BT Optimise Contact
- BT Onsite Contact Avaya
- BT Onsite Contact Cisco
- BT Onsite Contact Genesys
- BT Auto Contact
- BT Cloud Contact
- BT Inbound Contact
Unified Communications & Collaboration
- Data Centre Services
- Contact Centre Services
- Connectivity Solutions
- End User Computing
- Cloud & Hosting Solutions
- Business Collaboration
- ICT Partners
- BT Internet Connect
- BT IP Connect Global
- BT IP Connect Ireland
- BT Connect Applications
- BT Ethernet Connect
Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
Sustainability offers significant opportunities for both your organisation and the environment.
What does effective communication mean to your business?
Being customer-focused means treating every customer as an individual, and enabling them to do business with you.
You can never eliminate risk entirely. It has always been part of doing business.
Efficiency improvements usually take place at a department or line of business level
For many organisations it’s a lack of integration in core IT and communication infrastructure.
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
- Media Centre
- BT Business Today
1800 924 929
BT Ireland - Quality Certification
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people. We are proud of our reputation as an organisation that delivers excellent customer service, and this commitment to quality is one of the foundations of our brand, values and business strategy. To support this commitment, we have a strategic priority to keep a relentless focus on improving customer satisfaction, by putting the customer at the heart of everything we do.
BT is a founder member of both the European Foundation for Quality Management (EFQM); and the British Quality Foundation (BQF), where we serve on the Board. We are also members of, and active participants in, the global forum for Quality Excellence for Suppliers of Telecommunications (QuEST). Our approach to Quality and Business Improvement is to establish a clear and compelling difference between our competitors, and us by delivering excellence in customer service. To support this we maintain soundly based management systems across all of our business operations and apply the same high quality standards with all our operating partnerships.
BT Ireland is certified for ISO9001, 27001/20000, BS25999 and the Environmental standard 14001. Company-wide ISO9001 registration demonstrates, on an independently assessed basis, that BT Ireland, as with BT as a whole, meets international standards in quality management. All elements of the BT quality management system are annually reviewed internally and subject to both internal Quality assessments, and a rolling programme of external registration assessments by Lloyds Register Quality Assurance (LRQA) - our ISO9001 certification body.
We connect the worlds of our customers by enabling effective communication, irrespective of geography, distance, time and complexity. Our goal is to continue to be an agile and effective services company delivering communications solutions to help customers lead the lives they want, to help businesses play their part in the digital networked economy.