This agreement involves the transfer of BT's consumer and small business customers to Vodafone. Small business customers are generally those customers that have 6 or less telephone lines. BT will continue to serve its mid-market SME, corporate, public sector and wholesale customers.

Subject to Competition Authority Approval, these customers will become Vodafone customers on completion of this transaction. Customers are expected to be transitioned to Vodafone over the next several months, where they will be able to benefit from a wide range of new products and propositions from Vodafone.

Yes, if you would like to move sooner please call 1800 927 389

Once your current BT service moves over to Vodafone, there will be no change to the technology that your current Broadband service runs on — it will still be over your fixed line.

No there should be no disruption to your telephone service during the transfer to Vodafone.

You should contact BT on 1904 until such time as your service migrates to Vodafone. Following migration you should contact Vodafone on 1907 for any future requirements. You will be notified of the date of your migration.

We will include an information pack with your last bill indicating when you are moving over. This will be followed by a welcome letter from Vodafone confirming the move..

Customers will remain on their existing tariffs up to the point of migration, when customers will move to Vodafone at Home packages, offering additional savings and benefits.

Vodafone will also offer customers on bundled packages free calls to a set number of nominated Vodafone mobiles in addition to replicating BT's existing products and services.

A bundle package is made up of either line rental, inclusive minutes and broadband; line rental and broadband, or line rental and inclusive minutes.

All customers will enjoy great benefits as a result of this agreement. At a minimum we will offer comparable products to BT with the addition of free calls to a set number of nominated Vodafone mobiles on bundle packages. Vodafone offers a compelling range of products and services that will provide real value and best in class products and services.

We are offering the same call charges to customers as they currently pay and free calls to a set number of nominated Vodafone mobiles for customers on bundle packages. Price reductions vary depending on current package.

We are offering customers on bundle packages free calls to a set number of nominated Vodafone mobiles in bundles.

There will be no impact to the IOL and Oceanfree services. You will still be able to use both portals to access your email and BT will continue to provide support for all IOL and Oceanfree services for the foreseeable future.

You will receive two bills — one for your mobile and the other for your fixed services.

Yes, you will continue to be able to make free calls to UK fixed numbers when you transfer to Vodafone.

In this case you will continue to be a BT customer. If you wish to migrate across to Vodafone we would encourage you to sign up to BT for line rental as well as soon as possible, simply call us on 1800 923924 or email residentialsales@btireland.ie and we will arrange this for you.

Yes, upon transfer to Vodafone, you will continue to avail of this feature.

There will be no change to the technology that your current broadband or phone service runs on.

Vodafone currently offers 1MB, 3MB and 7MB broadband speeds, and if your telephone line is capable of handing these speeds then you will be able to upgrade to these with Vodafone.

This depends on the area that you live in. If your area has access to broadband lines then we will be able to serve you.

There is no change required on your behalf in terms of transition to Vodafone. All your current details will still stand and we will manage the migration of your service for you.

Your last BT bill will only include the calls you have made during that billing period. Your first Vodafone bill will include:

— Rental in arrears for the period from your last BT bill to the end of that month
— Rental in advance which will cover to the end of the current month
— Calls made since your last BT bill

There are no additional costs during this period although due to different billing systems, your first bill from Vodafone will look different to previous bills. We will include information with your first bill to help you understand the charges.

BT normally charges for rental in advance. However for the last bill you receive from BT post transfer to Vodafone, you will not be charged for rental in advance and therefore you are not due a rebate.

This deposit will be transferred over to Vodafone, and will appear as a credit on your first Vodafone bill and will be refunded against your charges for that month.

There are a number of options to pay your bill. Direct Debit is recommended however you may also wish to pay your bill in the Post Office or by credit/debit card through customer services at 1907.

Yes you will be supplied with a new Vodafone Account number once your account transfers to them.

Your current contract will be transferred to Vodafone. There will be no material change to your terms and conditions or adverse changes to your tariffs.

Yes you will be supplied with a new Vodafone Account number once your account transfers to them.

No, the existing contract will be transferred to Vodafone and the duration left on the contract will remain unchanged

IOL and Oceanfree do not form part of the strategic partnership with Vodafone. IOL and Oceanfree will continue to be owned and managed by BT.

You don't have to do anything. You will continue to be a BT customer.

You don't have to do anything. You will continue to be a BT customer.

You don't have to do anything. You will continue to be a BT customer.

Yes once your migration is complete you will be able to contact avail of one of Vodafone's bundled offerings.

In this case you will continue to be a BT customer. If you wish to migrate across to Vodafone we would encourage you to sign up to BT for line rental. Call us on 1800 923924 or email residentialsales@btireland.ie and we will arrange this for you.