Products & Services
Products & Services
BT offers a wide range of products and services to help your business cope with today's increasingly complex global communications. Choose one of these products or services to learn how we can help.
Customer Relationship Management
- BT Onsite Contact
- BT Optimise Contact
- BT Onsite Contact Avaya
- BT Onsite Contact Cisco
- BT Onsite Contact Genesys
- BT Auto Contact
- BT Cloud Contact
- BT Inbound Contact
- BT Internet Connect
- BT IP Connect Global
- BT IP Connect Ireland
- BT Connect Applications
- BT Ethernet Connect
Unified Communications & Collaboration
BT Compute & Data Centre
- Contact Centre Services
- Connectivity Solutions
- End User Computing
- Business Collaboration
- BT Smart Support
- ICT Partners
- BT Training Solutions
Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
BT Compute offers dedicated and expert data centre services delivered from our state-of-the-art centres in Dublin and Belfast.
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
Sustainability offers significant opportunities for both your organisation and the environment.
You can never eliminate risk entirely. It has always been part of doing business.
Efficiency improvements usually take place at a department or line of business level
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
- Media Centre
- BT Blog
- BT Ireland Wholesale
Colm O'Neill is Chief Executive Officer of BT in Ireland. Colm joined BT in 2009 as Managing Director for Business, with responsibility for driving the company’s growth in the business and government sectors.
Colm previously worked in EMC for nine years, holding a number of senior management positions across the UK and Ireland, including Country Manager for EMC Ireland. He has also held positions at Fujitsu Services and Price Waterhouse.
Colm graduated from University College Dublin (UCD) with an Honours degree in Computer Science and Maths and a Certified Diploma in Accounting and Finance, and also holds a Diploma in Professional Selling from Dublin Institute of Technology (DIT). Colm is married to Caomhie and has two daughters. His hobbies include music and rugby.
Alex Crossan is Managing Director of Networks for BT on the island of Ireland.
Since joining BT in 1977, Alex has held a wide range of roles in Sales, Computing, Billing, Customer Service and Networks.
Prior to taking up his current role, Alex led the Field Engineering team in Northern Ireland where he managed significant operational and cost transformation programmes. Key achievements include the deployment of Next Generation Access infrastructure across Northern Ireland and the Republic of Ireland.
Alex is married with five children- three sons and two daughters. He is a keen football fan and enjoys spending time with his family.
Peter is currently the Acting Managing Director of Wholesale and Strategy Director for BT Ireland. Peter has worked for BT (and formerly Esat) for over 15 years in various technical sales and product management roles. Most recently, Peter was responsible for the development and in-life management of BT’s Business and Wholesale portfolio, including Broadband, Ethernet, MPLS and Voice services.
Peter holds an Honours Degree in Electronic Engineering from DCU and a Masters in Business Telecommunications with distinction from UCL, University of London.
Shay Walsh is Managing Director of BT Business in Northern Ireland and the Republic of Ireland, with responsibility for the company’s business and government customers. Since joining the company (then Esat Telecom) as an engineer in 1995, Shay has held a variety of roles including Head of Operations, Director of Engineering, and Director of Technology, Service and Operations. Most recently Shay was Managing Director of BT Wholesale in Ireland, a high performing division that provides services to the majority of communications companies operating on the island.
Shay has an honours degree in Electronic Engineering from DCU and an MBA from the Michael Smurfit Business School. He is married to Eunice McMenamin and has three children.
Sarah Manning is currently the acting HR Director for BT Ireland. She joined BT in 2006 and since then has held various roles as HR Business Partner working with each of the divisions within BT Ireland. She has also been the people/HR lead on a number of successful large projects including managed services deals with both O2 and Vodafone.
Sarah studied at DCU and completed her honours degree in Business in 2001, specialising in Human Resource Management. She subsequently completed a postgraduate diploma in Employment Law. She is particularly passionate about Leadership and Employee Engagement. As a graduate, she began her career in HR with Mercury Engineering. She has previously also held HR Manager roles with Smart Telecom and Eircom.
Sarah lives in Clontarf, Dublin and is married to David. They have 3 young children, twin girls, Ava May & Lily Rose, and a boy, Dylan.
Ruth Murphy is Chief Counsel for BT Ireland. She joined BT in 2004 and has supported the business in her role as commercial lawyer advising on some of our most strategically important deals, including our wholesale contract with Sky, our 999 ECAS contract and most recently the BDUK deal with the Department of Enterprise Trade and Investment in Northern Ireland.
A law graduate of Trinity College Dublin, Ruth was admitted as a solicitor in 1999.
Prior to joining BT, Ruth was a lawyer with Eversheds in Dublin, where her primary role was to advise technology clients on a range of commercial and contractual matters. Ruth is married to David and has two children, Jack and Tom.
Brian is a Chartered Accountant and graduate in Law with over 20 years' experience in fast-moving and high-tech blue chip companies. Most recently, he was Finance Director of MBNL, the very successful joint venture established between Three and EE to share their mobile networks in the UK. In that role, Brian worked closely with BT on the implementation of a high-speed ethernet backhaul network which was critical to the success of both the shared network and the launch of 4G by EE and Three.
Prior to joining MBNL, Brian was Finance Director of Three and he has previously held senior finance and operational roles at Sky, Diageo and Coca-Cola.
Brian is of Irish descent and whilst being brought up in Bahrain and England, he has spent a lot of time in Ireland and has a large network of relatives living on the island. He is married with two children (9 and 7) and he enjoys sailing, skiing, running and swimming in his spare time.
Mairead Meyer is the Solutions Director for BT Ireland with responsibility for the design, delivery and in life managed services for business and wholesale customers on the island of Ireland.
Mairead joined BT in September 2004 after completing her Masters in Electrical and Electronic Engineering at Queen’s University Belfast. Since 2004 she has held several posts with the BT Ireland Network Engineering teams ranging from a project management role within BT’s 21st century Networks delivery programme to the Head of Operations for BT Ireland.
In 2011 Mairead moved into a field engineering role with responsibility for a team of approximately 600 engineers working on the provision, repair and maintenance of the access network in addition to the roll out of the fibre NGA network across Northern Ireland. During her time as both Head of Operations and Head of Field Engineering Mairead has focused on building a sense of engagement and pride within the engineering teams whilst delivering operational excellence. Mairead is a keen advocate of engineering apprenticeships and has supported the BT apprentice programmes in Ireland via the recruitment of over 30 apprentices in the last 2.5 years.
Mairead is a Prince 2 practitioner and also holds a postgraduate Diploma in Business Improvement. She is married to Eugene, loves to travel and is a keen sports enthusiast.