Customer Relationship management

Products & services

Business Collaboration

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Working environments are continually evolving and we are now more flexible in the way we work and how we interact with each other as well as the hours we need to be available. Enabling people to interact and communicate in a variety of methods, suitable for where ever they are and what they want to do, is important for success.

 

  • Understand the requirements of your end users and how these can be fulfilled.
  • Provide solutions which are cost-effective and relevant whilst making the most out of technology.
  • Save time and money by implementing solutions which work across boundaries, time zones and organisations.
  • Implement new solutions to help your organisation work more effectively, such as video conferencing which also helps with your company’s carbon footprint.
  • Choose, deploy and configure a range of business applications.

Enabling your workforce with the latest and most relevant technology will help to improve your business. Utilising a range of communication methods has a direct impact on increased efficiencies, customer satisfaction and supporting the flexibility of your contacts. Our experience in this area, combined with our strategic partnerships with key vendors helps to demonstrate how this technology can have a positive impact on the way you run your business.

 

Applications – a range of cloud based applications to support your business

As the portfolio is based in the Cloud you benefit from a choice of powerful business applications that can be run anywhere and anytime over the web, without expensive IT infrastructure and maintenance. The solutions can often be configured to your individual requirements and are ideal for any size of organisation.

Collaboration – enabling you to share information securely, irrespective of device, application or location.

The changing world is having an impact on the way we work, interact and communicate with our colleagues, partners and customers. Enabling your organisation to take advantage of collaboration tools can have a positive impact. Document sharing, web conferencing, presence and instant messaging can change the way in which you work – and the efficiencies and effectiveness of these interactions greatly improves. Your company’s carbon footprint will also be reduced whilst your satisfaction levels increase.

Messaging – giving you a choice of ways to communicate with your colleagues, partners and customers.

Helping you to communicate and stay in touch whenever or wherever you are is probably key to your business. Messaging tools such as the right email service, calendar, instant messaging and applications which enable voice integration, can improve the way you communicate both internally and externally. Many are also web based services which can be securely access from any browser and work on mobile devices helping you to work how you want, where you want and when you want.

Presence – understanding whether your contacts are available helps to speed up response times and efficiencies across the organisation

Knowing whether your colleague is free can help you to plan the way in which you communicate. By being able to readily see that they are in a meeting or engaged on a call can help to speed up the decision making process. You could even reduce your call costs or email traffic.

 

Why BT

A recognised leader in business services

We have been recognised by Gartner as a Leader in the Magic Quadrant for Pan-European Network Service Providers in December 2008 as well as a Leader in the Gartner Magic Quadrant for Global Network Service Providers in January 2009. (Source: Gartner, December 2008).

We place a strong focus on business continuity and disaster recovery and have the capability to offer everything from PBX backup to intra-data centre data storage and retrieval networks. We also offer professional services for business impact analysis, risk and vulnerability assessments.

By operating under a vendor-agnostic policy we have been able to develop strong relationships with a number of partners that give us flexibility in supporting a variety of applications, servers, hardware, operating systems and Web and database servers.

The latest technology, at your service

We’ve invested heavily in research and development – so you don’t have to. Our services and expertise are some of the best available, which means you can focus on your core business. And because everything’s managed and maintained by us, you’ll get the benefits of the latest technology with minimal up-front cost.

Greener by design

Exploiting the latest technology means more environmental efficiency and a lower carbon footprint. BT has won awards for its green credentials – for instance, the Green Award was one of four we picked up at the World Communication Awards in 2010.

BT is a trusted supplier in Ireland and is headquartered in both Dublin and Belfast. With a proven track record in delivering network infrastructure, we invest significantly in our network across Ireland and throughout the world. We do this to provide high quality network services, while bringing the benefits of product innovation to our customers.

In Ireland, the scale and breadth of our local and global networks and services is unrivalled. To learn more about BT Compute, or how BT can help your business get the most from your ICT investment, contact your BT Account Manager, or fill in our online callback form here.