Products & Services
Products & Services
BT offers a wide range of products and services to help your business cope with today's increasingly complex global communications. Choose one of these products or services to learn how we can help.
Customer Relationship Management
- BT Onsite Contact
- BT Optimise Contact
- BT Onsite Contact Avaya
- BT Onsite Contact Cisco
- BT Onsite Contact Genesys
- BT Auto Contact
- BT Cloud Contact
- BT Inbound Contact
Unified Communications & Collaboration
- Data Centre Services
- Contact Centre Services
- Connectivity Solutions
- End User Computing
- Cloud & Hosting Solutions
- Business Collaboration
- ICT Partners
- BT Internet Connect
- BT IP Connect Global
- BT IP Connect Ireland
- BT Connect Applications
- BT Ethernet Connect
Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
Sustainability offers significant opportunities for both your organisation and the environment.
What does effective communication mean to your business?
Being customer-focused means treating every customer as an individual, and enabling them to do business with you.
You can never eliminate risk entirely. It has always been part of doing business.
Efficiency improvements usually take place at a department or line of business level
For many organisations it’s a lack of integration in core IT and communication infrastructure.
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
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- BT Business Today
Products & services
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Working environments are continually evolving and we are now more flexible in the way we work and how we interact with each other as well as the hours we need to be available. Enabling people to interact and communicate in a variety of methods, suitable for where ever they are and what they want to do, is important for success.
- Understand the requirements of your end users and how these can be fulfilled.
- Provide solutions which are cost-effective and relevant whilst making the most out of technology.
- Save time and money by implementing solutions which work across boundaries, time zones and organisations.
- Implement new solutions to help your organisation work more effectively, such as video conferencing which also helps with your company’s carbon footprint.
- Choose, deploy and configure a range of business applications.
Enabling your workforce with the latest and most relevant technology will help to improve your business. Utilising a range of communication methods has a direct impact on increased efficiencies, customer satisfaction and supporting the flexibility of your contacts. Our experience in this area, combined with our strategic partnerships with key vendors helps to demonstrate how this technology can have a positive impact on the way you run your business.
Applications – a range of cloud based applications to support your business
As the portfolio is based in the Cloud you benefit from a choice of powerful business applications that can be run anywhere and anytime over the web, without expensive IT infrastructure and maintenance. The solutions can often be configured to your individual requirements and are ideal for any size of organisation.
Collaboration – enabling you to share information securely, irrespective of device, application or location.
The changing world is having an impact on the way we work, interact and communicate with our colleagues, partners and customers. Enabling your organisation to take advantage of collaboration tools can have a positive impact. Document sharing, web conferencing, presence and instant messaging can change the way in which you work – and the efficiencies and effectiveness of these interactions greatly improves. Your company’s carbon footprint will also be reduced whilst your satisfaction levels increase.
Messaging – giving you a choice of ways to communicate with your colleagues, partners and customers.
Helping you to communicate and stay in touch whenever or wherever you are is probably key to your business. Messaging tools such as the right email service, calendar, instant messaging and applications which enable voice integration, can improve the way you communicate both internally and externally. Many are also web based services which can be securely access from any browser and work on mobile devices helping you to work how you want, where you want and when you want.
Presence – understanding whether your contacts are available helps to speed up response times and efficiencies across the organisation
Knowing whether your colleague is free can help you to plan the way in which you communicate. By being able to readily see that they are in a meeting or engaged on a call can help to speed up the decision making process. You could even reduce your call costs or email traffic.
A recognised leader in business services
We have been recognised by Gartner as a Leader in the Magic Quadrant for Pan-European Network Service Providers in December 2008 as well as a Leader in the Gartner Magic Quadrant for Global Network Service Providers in January 2009. (Source: Gartner, December 2008).
We place a strong focus on business continuity and disaster recovery and have the capability to offer everything from PBX backup to intra-data centre data storage and retrieval networks. We also offer professional services for business impact analysis, risk and vulnerability assessments.
By operating under a vendor-agnostic policy we have been able to develop strong relationships with a number of partners that give us flexibility in supporting a variety of applications, servers, hardware, operating systems and Web and database servers.
The latest technology, at your service
We’ve invested heavily in research and development – so you don’t have to. Our services and expertise are some of the best available, which means you can focus on your core business. And because everything’s managed and maintained by us, you’ll get the benefits of the latest technology with minimal up-front cost.
Greener by design
Exploiting the latest technology means more environmental efficiency and a lower carbon footprint. BT has won awards for its green credentials – for instance, the Green Award was one of four we picked up at the World Communication Awards in 2010.
BT is a trusted supplier in Ireland and is headquartered in both Dublin and Belfast. With a proven track record in delivering network infrastructure, we invest significantly in our network across Ireland and throughout the world. We do this to provide high quality network services, while bringing the benefits of product innovation to our customers.
In Ireland, the scale and breadth of our local and global networks and services is unrivalled. To learn more about BT Compute, or how BT can help your business get the most from your ICT investment, contact your BT Account Manager, or fill in our online callback form here.