Products & Services
Products & Services
BT offers a wide range of products and services to help your business cope with today's increasingly complex global communications. Choose one of these products or services to learn how we can help.
Customer Relationship Management
- BT Onsite Contact
- BT Optimise Contact
- BT Onsite Contact Avaya
- BT Onsite Contact Cisco
- BT Onsite Contact Genesys
- BT Auto Contact
- BT Cloud Contact
- BT Inbound Contact
- BT Internet Connect
- BT IP Connect Global
- BT IP Connect Ireland
- BT Connect Applications
- BT Ethernet Connect
Unified Communications & Collaboration
BT Compute & Data Centre
- Contact Centre Services
- Connectivity Solutions
- End User Computing
- Business Collaboration
- BT Smart Support
- ICT Partners
- BT Training Solutions
Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
BT Compute offers dedicated and expert data centre services delivered from our state-of-the-art centres in Dublin and Belfast.
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
Sustainability offers significant opportunities for both your organisation and the environment.
You can never eliminate risk entirely. It has always been part of doing business.
Efficiency improvements usually take place at a department or line of business level
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
- Media Centre
- BT Blog
- BT Ireland Wholesale
Products & services
Cloud and Hosting Solutions
Understanding the Cloud is important for most organisations – and how this impacts, benefits and helps to make life easier could help your business to succeed. If your organisation’s data growth is impacting your back-up and storage, or you don’t have enough space to house your servers or even enough resource to manage them plus you want to respond quickly to the changing needs of your users, then a cloud or hosted solution could be the ideal solution.
From private cloud (including converged infrastructure and management tools), to hosted virtual private clouds (in our own hosting centre) , BT Ireland can help you to achieve the best return on investment and streamline your organisational requirements.
- Create your future cloud strategy and roadmap.
- Choose the right solution for your business strategy and requirements – private, virtual private or public cloud options.
- Understand how virtualising your systems can improve your organisational IT efficiency.
- Consolidate your hosting environment to improve efficiency and manageability.
- Ensure that your data and architecture remain protected and secure.
We can help you to manage the complexity of a hybrid IT environment ensuring that your business has the tools to increase your organisational efficiency can help make your business successful. Understanding the impact on capital expenditure, management and maintenance for your organisation, plus only paying for what you use, means that a cloud solution needs to be considered.
Cloud Assessment Roadmap – building a plan for the future
Understanding your IT roadmap and how cloud fits into your organisational strategy is a key element of your planning process. Having a view of your current portfolio and its optimum mix can help you build a plan for success. Ensuring that your plan incorporates or considers cloud solutions, means that you have a clear vision of how your company will meet its goals over the next three to five years.
Virtual Private Cloud.
Do you know you want to have a private cloud based solution but would rather someone else manage it on your behalf? We have the knowledge and experience to provide this for you.
Depending on what your requirements are such as outsourcing the running of your applications, platform, infrastructure or a combination of all, we will understand your needs and build a virtual private cloud for you. You realise the benefits of cloud whilst only paying for the service you want rather than the equipment or licences required to deliver it.
Hosting – do it yourself, co-location or fully managed.
Every company needs to run and maintain their IT infrastructure and that often means having numerous servers and equipment on their premises which need to be managed, maintained, upgraded and monitored. This can be a costly exercise both in monetary terms, but also in manpower hours and experience. Failure isn’t an option as IT systems are vital to success and are the backbone of an organisation. BT Ireland can provide companies with secure locations to house the business critical servers that power their organisation - all within a physically secure environment. Companies can focus on their business and enjoy the benefits of the highest quality infrastructure. The choice of Co-lo provides clients with options for the support and maintenance of hardware and software delivered through BT Ireland.
Public Cloud – looking at the options available to help make you successful and understanding how a shared cloud can give you what you need.
Whilst the solution is delivered by a third party, you need to be able to understand the options available to you and trust the advice you are being given. Public Cloud might be the right solution for your business – but being sure you have made the right decision is vital. With a range of applications, solutions and services available, we have the knowledge, expertise and understanding to ensure that the solution you choose is suitable for your business.
Integration services – bringing it all together: what you already have and what you need – and ensuring it all works effectively and efficiently.
Many customers have often identified an end goal but need expert advice on which technologies are most appropriate and the resources to help implement them in the most efficient way with low risk and a high quality return. The Technical Consultancy Team can help customers to ensure that the right technology, design and implementation processes are adopted to get it right first time.
Security – ensuring high levels of security across all your data and server needs.
One of the most common questions asked when looking at a cloud solution is around the security, integrity and confidentiality of deploying this type of solution. BT Ireland have experience and expertise with security across multi-levels of applications, servers, data and solutions – ensuring that whatever you choose you can rest assured that your security is taken care of.
Business Applications – a range of cloud based applications to help you run your business and service and sell more to your customers.
As the portfolio is based in the Cloud you benefit from powerful business applications that can be run anywhere and anytime over the web, without expensive IT infrastructure and maintenance. The solutions are ideal for any size of organisation – creating cost efficiencies to enable your business to compete more effectively in the market place while maximising sales potential and customer advocacy.
A recognised leader in business services
We have been recognised by Gartner as a Leader in the Magic Quadrant for Pan-European Network Service Providers in December 2008 as well as a Leader in the Gartner Magic Quadrant for Global Network Service Providers in January 2009. (Source: Gartner, December 2008).
We place a strong focus on business continuity and disaster recovery and have the capability to offer everything from PBX backup to intra-data centre data storage and retrieval networks. We also offer professional services for business impact analysis, risk and vulnerability assessments.
By operating under a vendor-agnostic policy we have been able to develop strong relationships with a number of partners that give us flexibility in supporting a variety of applications, servers, hardware, operating systems and Web and database servers.
The latest technology, at your service
We’ve invested heavily in research and development – so you don’t have to. Our services and expertise are some of the best available, which means you can focus on your core business. And because everything’s managed and maintained by us, you’ll get the benefits of the latest technology with minimal up-front cost.
Greener by design
Exploiting the latest technology means more environmental efficiency and a lower carbon footprint. BT has won awards for its green credentials – for instance, the Green Award was one of four we picked up at the World Communication Awards in 2010.
BT is a trusted supplier in Ireland and is headquartered in both Dublin and Belfast. With a proven track record in delivering network infrastructure, we invest significantly in our network across Ireland and throughout the world. We do this to provide high quality network services, while bringing the benefits of product innovation to our customers.
In Ireland, the scale and breadth of our local and global networks and services is unrivalled. To learn more about BT Compute, or how BT can help your business get the most from your ICT investment, contact your BT Account Manager, or fill in our online callback form here.