Products & Services
Products & Services
BT offers a wide range of products and services to help your business cope with today's increasingly complex global communications. Choose one of these products or services to learn how we can help.
Customer Relationship Management
- BT Onsite Contact
- BT Optimise Contact
- BT Onsite Contact Avaya
- BT Onsite Contact Cisco
- BT Onsite Contact Genesys
- BT Auto Contact
- BT Cloud Contact
- BT Inbound Contact
Unified Communications & Collaboration
- Data Centre Services
- Contact Centre Services
- Connectivity Solutions
- End User Computing
- Cloud & Hosting Solutions
- Business Collaboration
- ICT Partners
- BT Internet Connect
- BT IP Connect Global
- BT IP Connect Ireland
- BT Connect Applications
- BT Ethernet Connect
Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
Sustainability offers significant opportunities for both your organisation and the environment.
What does effective communication mean to your business?
Being customer-focused means treating every customer as an individual, and enabling them to do business with you.
You can never eliminate risk entirely. It has always been part of doing business.
Efficiency improvements usually take place at a department or line of business level
For many organisations it’s a lack of integration in core IT and communication infrastructure.
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
- Media Centre
- BT Business Today
Products & services
End User Computing
1800 924 929
Maintaining, managing or upgrading your end user estate can be challenging especially with the growing demands of your users. Ensuring that your estate is protected, meets the needs of your users and is professionally supported can help to relieve the pressure many IT departments face.
BT Ireland offers a scale and range of services, support and solutions for your end user estate and by being personalised and individual to your needs, helps to make your organisation responsive, flexible and cost efficient.
- Source, supply, configure and deliver the right equipment to the right people at the right time.
- Maximise the benefit of deploying the right operating system for your business by including migration services to smooth the transition.
- Build, deploy, manage and support virtualised desktop or application environments.
- Protect your enterprise from electronic attack, data loss and theft and be compliant with regulation/retention policies.
- Provide ITIL certified support, deployment, maintenance and repair services to ease your upgrade, transition or refresh programmes.
BT Ireland has an extensive portfolio of solutions to help a business understand and take control of their end user estate, fully supported by experienced and knowledgeable sales, support and maintenance teams. By complementing our own experience by working closely with leading vendors, we can help you to run, transform or manage your desktop estate – from PC and Laptop refresh, efficient storage options and high grade security to a fully managed service.
Desktop virtualisation – getting more for your money and streamlining your IT.
Having the expertise to understand your current estate whilst knowing how to improve efficiencies is key to your organisation. With higher asset utilisation and desktop management and control, you will be able to realise cost benefits as well as increased application delivery and security. BT Ireland helps you assess, plan, build and manage a virtualisation and application delivery solution for your business including additional services to support your transition to a virtualised desktop infrastructure.
Security – providing advice and recommendations on solutions for your business.
Managing security across different devices and applications can sometimes prove to be a headache due to the increasing demands of your users. As your workforce is potentially changing the way in which it works and the hours that access to the network is required, you need to ensure your company is secure. Enabling your users to have access to different applications can help your organisation thrive. With help from our security experts, we can share our knowledge and advice to help you make your company’s desktop estate fully secure.
Desktop Deployment Planning – understanding what you need and when you need it.
Ensuring your deployments run smoothly and meet your exacting requirements means that planning is key. Scheduling, delivery, test and deployment are vital components in the planning and delivery process. Our planning experts deliver a software assurance plan designed for your business, for the benefit of your business.
Design and Planning – ensuring your implementation is designed and planned according to your organisational requirements.
BT Ireland will carry out an initial assessment of your end-user estate to provide initial guidance around compatibility with your existing technology. We will also design a deployment approach in line with your organisation’s requirements and goals.
Supply – procurement of hardware and software
Simple pricing structure, improved stock availability due to strategic partnership with key vendors, faster quotes and in conjunction with our web-based procurement and reporting tool 'Transact', best practice around complete supply chain management.
Licencing – helping to manage your licence estate
Licencing can be complex and sometimes difficult to understand. Perhaps there is a better way for you to get value for money or just streamline your current estate. With a dedicated team of Licencing experts, we can understand your goals to get the best, most cost effective solution for your business.
Back Up – helping you to ensure that your data is fully protected and backed up
Escalating quantities of data means that provision of stable and scalable back-up facilities are vital. You need to reduce overheads and infrastructure costs whilst ensuring that your back-up window doesn’t adversely impact delivering normal day-to-day services. You may also need help and advice on data replication, business continuity, data rationalisation and data consolidation.
A recognised leader in business services
We have been recognised by Gartner as a Leader in the Magic Quadrant for Pan-European Network Service Providers in December 2008 as well as a Leader in the Gartner Magic Quadrant for Global Network Service Providers in January 2009. (Source: Gartner, December 2008).
We place a strong focus on business continuity and disaster recovery and have the capability to offer everything from PBX backup to intra-data centre data storage and retrieval networks. We also offer professional services for business impact analysis, risk and vulnerability assessments.
By operating under a vendor-agnostic policy we have been able to develop strong relationships with a number of partners that give us flexibility in supporting a variety of applications, servers, hardware, operating systems and Web and database servers.
The latest technology, at your service
We’ve invested heavily in research and development – so you don’t have to. Our services and expertise are some of the best available, which means you can focus on your core business. And because everything’s managed and maintained by us, you’ll get the benefits of the latest technology with minimal up-front cost.
Greener by design
Exploiting the latest technology means more environmental efficiency and a lower carbon footprint. BT has won awards for its green credentials – for instance, the Green Award was one of four we picked up at the World Communication Awards in 2010.
BT is a trusted supplier in Ireland and is headquartered in both Dublin and Belfast. With a proven track record in delivering network infrastructure, we invest significantly in our network across Ireland and throughout the world. We do this to provide high quality network services, while bringing the benefits of product innovation to our customers.
In Ireland, the scale and breadth of our local and global networks and services is unrivalled. To learn more about BT Compute, or how BT can help your business get the most from your ICT investment, contact your BT Account Manager, or fill in our online callback form here.