Products & Services
Products & Services
BT offers a wide range of products and services to help your business cope with today's increasingly complex global communications. Choose one of these products or services to learn how we can help.
Customer Relationship Management
- BT Onsite Contact
- BT Optimise Contact
- BT Onsite Contact Avaya
- BT Onsite Contact Cisco
- BT Onsite Contact Genesys
- BT Auto Contact
- BT Cloud Contact
- BT Inbound Contact
- BT Internet Connect
- BT IP Connect Global
- BT IP Connect Ireland
- BT Connect Applications
- BT Ethernet Connect
Unified Communications & Collaboration
BT Compute & Data Centre
- Contact Centre Services
- Connectivity Solutions
- End User Computing
- Business Collaboration
- BT Smart Support
- ICT Partners
- BT Training Solutions
Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
BT Compute offers dedicated and expert data centre services delivered from our state-of-the-art centres in Dublin and Belfast.
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
Sustainability offers significant opportunities for both your organisation and the environment.
You can never eliminate risk entirely. It has always been part of doing business.
Efficiency improvements usually take place at a department or line of business level
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
- Media Centre
- BT Blog
- BT Ireland Wholesale
Products & services
BT Ethernet Connect
BT Ethernet Connect is designed to give you great connectivity. It takes advantage of technology developments to give you the flexibility to support many types of network connections to your business locations while being backed up by the high performance you expect from BT. A key advantage is that with BT Ethernet Connect in Ireland, you have a range of options - from replacing legacy leased lines to connecting multiple services with a single connection. BT Ethernet Connect Ireland is also a key enabler of your move to Cloud services. Affordable, resilient and reliable, it is the ideal Ethernet solution for your business.
Click on the video below to see how Class of Service from BT Connect can make a difference to your business
Adapt to a changing world
Adapt our Ethernet solution to suit your business needs whether you start by connecting one site to one service e.g. Internet Access, or by building a network connecting a number of sites to multiple services e.g. branches to a HQ via wide area network technologies. In the past, leased line connections had meant users were faced with high bandwidth costs when upgrades were needed. With Ethernet as your solution, it scales as you need it without needing to add new connections. The adaptable multi-service access capability of our Ethernet solution in Ireland, means that your delivery costs for services such as Internet Access, MPLS, National/International Private Line and SIP Trunking are minimised.
BT Ethernet Connect enables you to choose from a predefined set of options. With this flexible approach you not only address your immediate requirements, but you also have the ability to adapt our Ethernet solution to meet your future needs.
BT Ethernet Connect has 6 Class of Service options, to allow you prioritise traffic across your network, making sure your network performance is optimised for your business.
The Class of Service option best suited to your business depends on the nature of the data travelling across your network.
The Class of Service option best suited to your business depends on the nature of the data travelling across your network. Real time data is typically prioritised to maximise quality of delivery, with application and bulk data usually given lower priority.
- Video and IP Voice would be examples that typically get higher priority at Premium Express class of service.
- Business applications often generating transactional data, such as CRM or financial applications are prioritised according to the importance of the data to the daily running of the business and might get class of service between options Premium 100 and Premium 5 - it depends on the individual organisation to prioritise network data according to their needs.
- Less urgent data applications such as e-mail or web browsing can be deprioritised as Primary class of service which means they travel across the network after data with higher priority. Typically, Primary class of service doesn’t materially affect the performance of these applications as they are used on a day to day basis.
Features and Benefits
|Circuit Speeds||512kbps to 1gbps||A variety of bandwidths to suit your business needs|
|Class of Service options||Six class of service options available||Prioritise data across your network according to your business needs, increasing productivity, efficiency and reducing cost.|
|Access||Full Access Resilience available||Give your business the peace of mind it needs to ensure your network is available, no matter what happens.|
|Ethernet in the First Mile – EFM||With ‘Ethernet in the First Mile’ access (EFM) now available to businesses across 85 key exchanges we can offer higher speeds with full class of service to more business locations than ever before.|
|Scalability||Add and scale service VLAN's||Services can be added and bandwidths can be upgraded as required|
|Service Availability||We have extensive fibre and carrier-class Ethernet switching assets nationally and globally||We are where your business is with our Metro, National and International service reach|
|Performance||End-to-end SLA's with industry leading service characteristics||A service that can be trusted to support your business critical applications|
|Multi-Service access||BT Ethernet Connect Ireland supports private line (national and international), MPLS, SIP Trunking and IP Line services||One connection to multiple services, reducing access costs and provisioning lead times|
Managing your costs
BT Ethernet Connect positions your business to take advantage of the very latest cost-optimised technologies by improving your connections between your offices, services and people. Our continued investment in our fibre networks in Ireland and globally means that we are closer to your business than ever before. We can deliver fibre-based Ethernet to your business more cost-effectively than any other provider.
Recent developments in Class of Service and Ethernet in the First Mile (EFM) availability means a range of more adaptable cost options are available for your Ethernet VPN,making it a closer fit for your business needs at a cost that suits you.
In challenging times you need to collaborate and innovate for growth; streamlining your business to grow faster than the competition. For example, to be competitive you may place great importance on being early to market with a new product or service. Having the right bandwidth for colleagues to work together internally and with suppliers and partners, means development and decision making is faster and you can get ahead.
Connecting your sites
BT Ethernet Connect is only one of a suite of networking products that we offer to connect your sites together (or to other BT services). BT Ethernet Connect typically suits fewer site connections with higher bandwidth requirements. On the other hand, BT IP Connect suits many sites with lesser bandwidth needs.
Working with a trusted partner – international reach, local expertise
BT is a trusted supplier in Ireland and is headquartered in both Dublin and Belfast. With a proven track record in delivering network infrastructure, we invest significantly in our network across Ireland and throughout the world. We do this to provide high quality network services whilst bringing the benefits of product innovation to our customers.
In Ireland, the scale and breadth of our local and global networks and services is unrivalled. We employ many of the leading network and IT services experts on the island, with over 300 accredited and certified professionals, and can draw on the support of our global business where required.
We partner with technology leaders like Cisco, Avaya, Microsoft, HP, Oracle, VMWare and EMC2 to integrate their products into our customer solutions.
We are at the forefront of global VPN technology, and have been pioneers of Ethernet services. We can act as a single supplier for all your network and ICT needs and offer flexible, consistent service levels and an exceptional customer experience.