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Products & Services
Products & Services
BT offers a wide range of products and services to help your business cope with today's increasingly complex global communications. Choose one of these products or services to learn how we can help.
Voice Services
Customer Relationship Management
- BT Onsite Contact
- BT Optimise Contact
- BT Onsite Contact Avaya
- BT Onsite Contact Cisco
- BT Onsite Contact Genesys
- BT Auto Contact
- BT Cloud Contact
- BT Inbound Contact
- Telenumbers
Unified Communications & Collaboration
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Solutions
Solutions
Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Global Enterprise
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Multiple sites in Ireland and the UK
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Single location
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
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Business Needs
Business Needs
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
Contact Centre solutions – Changing the Customer conversation
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
How do I join the BYOD revolution securely?
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
How can I build a sustainable organisation?
Sustainability offers significant opportunities for both your organisation and the environment.
How can I help my business communicate effectively?
What does effective communication mean to your business?
How can I create a customer focused organisation?
Being customer-focused means treating every customer as an individual, and enabling them to do business with you.
How can I create a secure and risk resilient organisation?
You can never eliminate risk entirely. It has always been part of doing business.
How can I increase efficiency across my business?
Efficiency improvements usually take place at a department or line of business level
How can I react to change effectively?
For many organisations it’s a lack of integration in core IT and communication infrastructure.
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About Us
About Us
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT Group
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT in Ireland
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
Our Network
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality Certification
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
Social & Environment Responsibility
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
Disability Services
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
Customer Service
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
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Media Centre
Media Centre
From the latest BT press releases to the local news in your area.
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BT Business Today
BT Business Today
BT Ireland’s Newsletter for Irish Business.
BT Business Today latest
Sign up for BT Business Today: email: business@btireland.com with “BT Business Today” in the Subject line.
Products & services
BT One Voice
1800 924 929
With the challenges of today’s business environment, everyone is under increasing pressure to reduce costs. By switching your voice services to BT, your business could be saving money on local, national, mobile and international calls today.
Combining our highly competitive calling plans with our decades of experience means that your voice services are in the best of hands with BT.
Competitive call rates
We can offer you some of the most competitive rates in Ireland for local, national, international and calls to mobiles. We provide these services using the national phone network or, if your site is on the BT network, we will provide you with a direct voice service. You don’t need to worry about any disruption of service when you move to BT; your calls will be routed automatically and you will start saving straight away.
Simplicity - with BT looking after your voice estate, you will benefit from consistent Service Level Agreements across your sites.
Increased Cost efficiencies - by switching to BT and taking advantage of BT Billing Analyst, you can lower your operational, network and administration costs considerably.
Flexibility - we offer a choice of connectivity, numbering plans and billing to suit your business needs and a range of tailored services that ensure you get what you need, when you need it.
Seamless migration - you can rest assured that there will be minimal disruption of service when migrating between service options.
Choosing BT as your voice supplier offers you unique advantages. We can provide you with much more than just voice services. Our supporting product portfolio can complement your voice services, without the need for multiple suppliers:
Business continuity - we understand the impact service disruption can have on your business. We can offer you a tailored solution to minimise this risk, ensuring you are always open for business.
BT Billing Analyst – Benefit from our call analysis tool. Our easy to use software enables you to gain new insight into your telecoms spend and helps you to make the right business decisions. You can analyse calling patterns and detect unnecessary expenditure. On average, most companies save 5-15 %on their bills just by using BT Billing Analyst to manage their telecoms estate. BT Voice customers can download BT Billing Analyst for free in just a few clicks and request free one-to-one training directly from us.
Cost-effective meetings - BT’s conferencing services are designed to connect you and your colleagues around the world quickly and easily. Our best in class conferencing services allow you to reduce the number of face to face meetings you have to travel to (saving time and money), without compromising on the meeting’s communications requirements
BT Inbound services - scalable and cost effective solutions for your national and global needs. BT Inbound services allow your customers to contact you from wherever they are, combining BT reliability, local knowledge and global expertise.
Why BT
Working with a trusted partner
BT is a trusted supplier in Ireland and is headquartered in both Dublin and Belfast. With a proven track record in delivering network infrastructure, we invest significantly in our network across Ireland and throughout the world. We do this to provide high quality network services, while bringing the benefits of product innovation to our customers.
In Ireland, the scale and breadth of our local and global networks and services is unrivalled. To learn more about BT Ireland Voice, or how BT can help your business get the most from your ICT investment, contact your BT Account Manager, or fill in our online callback form here.
