The digital networked economy has transformed the way we do business. BT in Ireland offers a comprehensive range of Networked IT Services that can help organisations realise the potential of their workforce and infrastructure.

Managed Services are available for all of BT’s Networked IT Services and Propositions.

Operational Efficiency and Service Transformation

BT’s Managed Services are focused on helping you enable business change, drive operational efficiency and transform to superior service models. BT’s service model includes:

• 24/7 Service Desk in our Shared Service Centre
• 1st, 2nd and 3rd line Technical Support for Local and Global Customers
• 450 IT professionals in Ireland Managed Services and Professional Services
• ISO27001 accreditation for the Shared Service Centre and ISO20000 for our Data Centre
• Service Management including key contacts, reviews and service reports showing trends

An Experienced IT Support Team to help your Business

BT is best known for its network capability but we have a significant IT skills base in our Managed Services team and deliver core IT focused services to our customers. BT provides unique Managed Services to its customers as we can manage your entire technology stack in-house including: Networks & Security, Data Centres, Servers & Storage Infrastructure, Enterprise Backup, Databases, Applications, Desktops, Laptops & Thin Clients and Direct End User Support.

BT's Managed Services are not always about outsourcing all of your IT. Most businesses need help in niche areas of IT skill such as Network Monitoring, Server Support, Backup, SQL, Citrix or End User Support. BT can help with pain points in your core network and infrastructure or Service Desk function.

A summary of core technical skills includes: Cisco, Microsoft, Nokia, Checkpoint, Citrix, Enterprise Backup, Desktops, SANs, NAS, Servers, Blades, WAN, LAN, IPT, DMZ, VPN, Security Appliances, Gateway Scanning, Malware, Oracle, Solaris, HP-UX, Websense and VMware. Microsoft includes Active Directory, Exchange, SQL, BizTalk, ISA, OCS, UC and Sharepoint.

ITIL Best Practice

BT is a market leader in ITIL best practice and has over 200 accreditated people from ITILv2 to ITILv3 expert level in Ireland, including practitioners and qualified managers. We adopted ITIL 8 years ago to deliver operational efficiency for our Customers from our large scale Shared Service Centre in Ireland. This Service Desk is an award winning team (itSMF award for ITIL transformation).

Proactive Management

BT's Managed Services will transform your IT Services to a proactive focus with intelligent, automated monitoring. This monitoring is state of the art and provides you with a real-time customer web portal showing the health, availability and capacity of your IT infrastructure. We can monitor custom hardware components, any interface, databases, failover, critical applications and application traffic. BT's unique proactive monitoring includes: Alerting from the network, infrastructure and applications; Rebranding of alerts to include critical information, filtering of millions of alerts to find the critical ones, consolidation of repeating alerts and full management of the tools with no ongoing capital investment.

Transform

Transformation of IT Services can positively impact the bottom line of your business and improve operational efficiency for your internal and external customers. Managed Services can help you with the difficult aspects of IT Service so you can get back to strategic business projects and reduce cost.